Due to a national peanut shortage, we are unable to fulfill any Fried Peanut orders at this time. We are looking at a return to shelf date of late October.
Due to a national peanut shortage, we are unable to fulfill any Fried Peanut orders at this time. We are looking at a return to shelf date of late October.
ORDER MINIMUM
The minimum opening order is $100.00. All re-orders require a 2 case minimum order.
TERMS AND CREDIT
Terms are prepaid unless credit has been established prior to your order. To establish credit, please contact customer service at 1-877-573-2688 or email us at orders@oakalleyfarms.com. Once credit has been established, terms are Net 10 days from the shipping date. Payment is required on all previous orders before a new order can be released to production. First time orders must be prepaid by check or credit card and orders will be shipped upon receipt of payment. We reserve the right to reinstate pre-pay terms based on payment history without notification.
PRODUCTION LEAD TIMES
Generally, we try to ship ground shipments within 3-5 business days. For pallet orders, the lead time is 7-10 business days. For optimal freshness, we do not maintain large stock quantities, therefore, large orders and/or orders placed during the holiday seasons may require longer lead times.
BRITTLES
Brittles can only be shipped when the temperature is below 75 degrees. When the temperature exceeds 75 degrees, Brittles will not be available for shipping. Brittles can be ordered for local pick up at any time of the year.
SHIPPING METHOD
Shipments less than 150 pounds will be sent via FedEx ground. All shipments over 150 pounds will be shipped on a pallet(s) via LTL, with the carrier of our choice. If you have a shipping account that you would like to use in place of our shippers, you will need to supply us with your shipping account number. All shipping charges will be the sole responsibility of the customer.
RESIDENTIAL SHIPPING POLICY
Any shipments made to a residential address will be billed our carrier’s residential surcharge; the fee may vary depending on the carrier and applies to Ground and LTL shipments. This fee is the sole responsibility of the customer.
LIFTGATE POLICY
Any LTL shipment requiring a liftgate will be billed our carrier’s liftgate surcharge. This fee is the sole responsibility of the customer.
RETURNS
Due to our products being food items, returns are not accepted.
DAMAGED PRODUCTS
If your product is damaged in any way during shipping, you have 7 days to notify us by contacting our customer service department at 1-877-573-2688 or by emailing us at orders@oakalleyfarms.com Please ensure that you keep all damaged boxes and contents as some carriers must have this in order to approve a damage claim.
