NEW ACCOUNTS
For new accounts, please create a log in to see prices and all product information. Once your account is created, you may proceed with orders.
ORDER MINIMUM
The minimum opening order is $100.00. All re-orders require a 2-case minimum order.
PAYMENTS
Payments are not accepted via our website. When you place your order, for existing customers, please choose "use my payment method on file", for new customers, please choose "call me for payment information". We do not charge credit cards until the order is ready to be shipped.
TERMS AND CREDIT
Terms are prepaid unless credit has been established prior to your order. To establish credit, please contact customer service at 1-877-573-2688 or email us at orders@oakalleyfarms.com. Once credit has been established, terms are Net 10 days from the shipping date. Payment is required on all previous orders before a new order can be released to production. First time orders must be prepaid by check or credit card and orders will be shipped upon receipt of payment. We reserve the right to reinstate pre-pay terms based on payment history without notification.
PRODUCTION LEAD TIMES
Generally, we try to ship ground shipments within 3-5 business days. For pallet orders, the lead time is 7-10 business days. For optimal freshness, we do not maintain large stock quantities, therefore, large orders and/or orders placed during the holiday seasons may require longer lead times.
BRITTLES
When the temperature reaches 75 degrees or above, the Brittles must be shipped with ice packs and box liners. There is a markup of $2.75 per case when the ice packs and box liners must be used.
SHIPPING METHOD
Shipments less than 150 pounds will be sent via FedEx ground. All shipments over 150 pounds will be shipped on a pallet(s) via LTL, with the carrier of our choice. If you have a shipping account that you would like to use in place of our shippers, you will need to supply us with your shipping account number. All shipping charges will be the sole responsibility of the customer.
RESIDENTIAL SHIPPING POLICY
Any shipments made to a residential address will be billed our carrier’s residential surcharge; the fee may vary depending on the carrier and applies to Ground and LTL shipments. This fee is the sole responsibility of the customer.
LIFTGATE POLICY
Any LTL shipment requiring a liftgate will be billed our carrier’s liftgate surcharge. This fee is the sole responsibility of the customer.
RETURNS
Due to our products being food items, returns are not accepted.
DAMAGED PRODUCTS
If your product is damaged in any way during shipping, you have 7 days to notify us by contacting our customer service department at 1-877-573-2688 or by emailing us at orders@oakalleyfarms.com Please ensure that you keep all damaged boxes and contents as some carriers must have this in order to approve a damage claim.
If you have any additional questions, please contact us at 1-877-573-2688 or email us at orders@oakalleyfarms.com
