PO Box 654, Oil City, LA 71061                                                                      OAK ALLEY FARMS WHOLESALE

Wholesale Terms & Conditions

                      OAK ALLEY FARMS WHOLESALE TERMS & CONDITIONS

 

 

ORDER MINIMUM

The minimum opening order is $100.00.  All re-orders require a 2 case minimum order.

TERMS AND CREDIT

Terms are prepaid unless credit has been established prior to your order.  To establish credit, please contact customer service at 1-877-573-2688 or email us at orders@oakalleyfarms.com. Once credit has been established, terms are Net 10 days from the shipping date. Payment is required on all previous orders before a new order can be released to production. First time orders must be prepaid by check or credit card and orders will be shipped upon receipt of payment. We reserve the right to reinstate pre-pay terms based on payment history without notification.

PRODUCTION LEAD TIMES

Generally, we try to ship ground shipments within 48 hours.  For pallet orders, the lead time is 7-10 business days.  For optimal freshness, we do not maintain large stock quantities, therefore, large orders and/or orders placed during the holiday seasons may require longer lead times. 

SHIPPING METHOD

Shipments less than 200 pounds will be sent via UPS ground.  All shipments over 200 pounds will be shipped on a pallet(s) via LTL, with the carrier of our choice.  If you have a shipping account that you would like to use in place of our shippers, you will need to supply us with your shipping account number.  All shipping charges will be the sole responsibility of the customer.

RESIDENTIAL SHIPPING POLICY

Any shipments made to a residential address will be billed our carrier’s residential surcharge; the fee may vary depending on the carrier and applies to Ground and LTL shipments. This fee is the sole responsibility of the customer.

LIFTGATE POLICY

Any LTL shipment requiring a liftgate will be billed our carrier’s liftgate surcharge.  This fee is the sole responsibility of the customer.

REFRIGERATED FREIGHT

When temperatures exceed 85°, we cannot ship heat sensitive products via standard shipping methods.  Heat sensitive products are clearly marked with ☼ within the product descriptions. For pallet quantities, we may be able to arrange refrigerated LTL freight.  For less than pallet quantities, we can ship with special packaging to include ice packs.  There will be an up-charge of $3.00 per case ordered for the special packaging.

RETURNS

Due to our products being food items, returns are not accepted.

DAMAGED PRODUCTS

If your product is damaged in any way during shipping, you have 7 days to notify us by contacting our  customer service department at  1-877-573-2688 or by emailing us at orders@oakalleyfarms.com  Please ensure that you keep all damaged boxes and contents as some carriers must have this in order to approve a damage claim.